Clear, fair, and legally compliant standards for your mountain getaway.
Welcome to Mountain Aloe Den (Pty) Ltd. By accessing our website and using our services, you agree to be bound by these Terms and Conditions.
These terms govern the relationship between Mountain Aloe Den (Pty) Ltd (“we”, “us”, or “our”) and the guest (“you”, “your”, or “consumer”) in respect of any services provided, including but not limited to chalet bookings and meal services.
In accordance with Section 43 of the South African Electronic Communications and Transactions Act (ECTA), the following information is provided to ensure full transparency:
Full Name & Legal Status
Mountain Aloe Den (Pty) Ltd
Private Company (Registered in South Africa)
Physical Address
55 Josefsdal, Barberton, 1300, South Africa
(Address for legal service of documents)
Contact Details
+27 (0) 72 088 7098
stay@mountainaloeden.co.za
Website Address
https://mountainaloeden.co.za
Memberships & Accreditations
We subscribe to the principles of fair trade in tourism and comply with the regulations set forth by the South African Department of Tourism.
All direct bookings are subject to availability and are confirmed only upon successful payment processing through our secure gateway.
In accordance with the Consumer Protection Act (CPA), we apply a reasonable cancellation fee based on the notice period provided.
| Notice Period | Cancellation Fee |
|---|---|
| 30+ days prior to check-in | Full Refund (less R150 admin fee) |
| 14 to 29 days prior | 50% of Total Booking |
| Less than 14 days or No-show | 100% of Total Booking (No Refund) |
* Refunds are processed via the original payment method and may take 7-10 business days to reflect.
Important Legal Notice
While Section 44 of the ECTA typically allows a 7-day “cooling-off” period for electronic transactions, Section 42(2)(f) specifically exempts services related to accommodation, catering, or leisure services provided on a specific date. Therefore, standard booking cancellations are governed by our Cancellation Policy above rather than a cooling-off period.
To maintain the serenity of our mountain retreat, all guests must adhere to the following rules:
Mountain Aloe Den (Pty) Ltd, its owners, and employees shall not be liable for any loss, damage, or injury sustained by guests while on the premises, except where such loss is caused by gross negligence.
Guests are encouraged to have adequate travel and medical insurance for the duration of their stay.
We strive for excellence. If you have a complaint, please bring it to our attention immediately during your stay.
Any disputes that cannot be resolved amicably will be subject to the jurisdiction of the Magistrate's Court of South Africa, located in Barberton or Nelspruit.
By making a booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.