How Mountain Aloe Den collects, uses, and protects your personal information in compliance with the Protection of Personal Information Act (POPIA).
Mountain Aloe Den (Pty) Ltd is a luxury mountain retreat situated in the Makhonjwa Mountains, Barberton, South Africa (55 Josefsdal, Barberton, 1300, South Africa).
We are a Responsible Party as defined under the Protection of Personal Information Act, 4 of 2013 (“POPIA”). This means we determine the purpose and means of processing your personal information.
Information Officer
Our designated Information Officer is responsible for ensuring our compliance with POPIA. You can reach them at:
stay@mountainaloeden.co.zaWe only collect information that is necessary for providing our services. This includes:
Booking Information
Payment Information
Contact / Enquiry
Usage & Technical
Under POPIA, we must have a lawful basis to process your personal information. We rely on the following:
Performance of Contract
When you make a booking, we need your name, email, phone number, and stay details to confirm your reservation, send you a confirmation email, and manage your guest experience.
Legitimate Interest
We may contact you about your upcoming or past stay to ensure your satisfaction, and we use anonymised data to improve our services.
Legal Obligation
We retain financial records (including booking totals and payment references) for a minimum of 5 years to comply with SARS and other South African regulations.
Consent
Where you have given explicit consent (e.g., accepting cookies), we use Google Analytics to understand how visitors use our website. You may withdraw this consent at any time.
We retain your personal information only for as long as necessary for the purpose it was collected, or as required by law:
As a data subject under POPIA, you have the following rights. To exercise any of these rights, contact us at stay@mountainaloeden.co.za. We will respond within 30 days.
Right to Access
Request a copy of the personal information we hold about you (PAIA Form 2).
Right to Correction
Ask us to correct or update inaccurate personal information.
Right to Deletion
Request deletion of your personal information, subject to legal retention obligations.
Right to Object
Object to the processing of your personal information for direct marketing purposes.
Right to Withdraw Consent
Withdraw cookie consent or any other consent given at any time, without affecting prior lawful processing.
Right to Complain
Lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za.
We implement reasonable technical and organisational measures to protect your personal information against loss, theft, and unauthorised access, including:
No method of transmission over the internet is 100% secure. In the event of a data breach, we will notify the Information Regulator and affected data subjects as required by POPIA.
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The effective date at the bottom of this page will be updated accordingly.
We encourage you to review this page periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.
For any privacy-related requests, questions, or complaints, please contact our Information Officer:
Address
55 Josefsdal, Barberton, 1300, South Africa
Regulator
inforegulator.org.za ↗Questions about this policy? Email us at stay@mountainaloeden.co.za
Policy effective April 2026. Governed by the laws of the Republic of South Africa.